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Terms & Policies

Hours of Operation:

Open Monday through Friday from 7:30AM – 5:00PM and Saturdays from 8:00AM – 12 Noon. Stelco Distributors, Inc. observes all major holidays. Call, Fax, E Mail or Walk In and place your order.

Local Delivery:

Stelco Distributors, Inc. has FREE Same Day Delivery on all Stock Product Orders within our normal delivery areas placed by 8:30AM. Our normal delivery areas include Dade, Broward, Palm Beach, Monroe and Martin Counties. Orders placed after 8:30AM will be delivered the following business day. Stelco Distributors, Inc. will make every effort to fulfill same day Emergency Orders.

Freight & Minimum Order:

Orders of $50.00 or more will be delivered FREE within our local delivery area. Orders outside of our local delivery area are subject to freight charges. Stelco Distributors, Inc. uses United Parcel Service (UPS) as an alternate carrier when necessary.

Billing & Terms of Sale:

All accounts are Net 30 Days unless other terms are made in writing. Please pay from original invoice. As a convenience, we do send a monthly statement and it is permissible to pay from this statement. All accounts are due and payable to Stelco Distributors, Inc. to the address indicated on the invoice and the statement. Major Credit Cards are accepted for payment.


All customers are invited to establish a 30 day open account. All orders will be shipped COD until credit has been established or other arrangements have been made. Allow 48-72 hours for your credit application to be processed. Just fax your application along with your order to 954-370-7941, Att: Credit Manager. Open account payment terms: Net 30 days from date of invoice. Major Credit Cards are accepted for payment.

General Ledger Codes

Stelco Distributors, Inc. will gladly categorize your invoices with your personalized General Ledger Codes. Simply fill out our G/L Code Request Form and return it to us.

Backorder Policy:

Items that are out of stock will automatically be backordered. Please contact us at any time for an estimated date that we expect the items to be shipped. Price and terms on the original order will be in effect on the backorder.

Returns & Shortages:

Merchandise may be returned within 30 days of the delivery date. A copy of the invoice will expedite your credit. The merchandise must be in the original packaging and condition as it was delivered. Any shortage of product must be reported within 48 hours of receipt and returns not called in within the above time frames may be subject to a restocking fee.

Part Numbering & Illustrations:

Part Numbers and Illustrations shown in the catalog and website are intended only for identification. Items offered for sale are not represented to be manufactured by any particular company. Stelco Distributors, Inc. may substitute items of equal quality and price unless otherwise specified by customer.


All warranty is limited to that of the manufacturer and must be presented to said manufacturer for repairs or replacement. Stelco Distributors, Inc. can not be responsible for manufacturer’s warranty. Stelco Distributors, Inc., however will assist in helping the customer obtain warranty from the manufacturer.

HVAC Compressor Warranty:

In order to warranty a Compressor, please provide the model number and serial number of the Compressor. If warranty is valid, the manufacturer is responsible to replace the Compressor. Stelco Distributors, Inc. will deliver a new warrantied Compressor and pick up the defective Compressor, with lines sealed. The new warrantied Compressor will be billed in full until the manufacturer issues Stelco Distributors, Inc. a credit. At that time, Stelco Distributors, Inc. will issue the customer a credit minus the warranty charge currently at $75.00.

HVAC Equipment Warranty:

In respect to Condensing Units and Air Handlers, unless the equipment is non – functioning at time of install, no warranty can be issued on complete equipment. However, Parts and the Compressor can be warrantied under manufacturer’s policies.

Compressed Gas Cylinder/Tank Exchanges:

Stelco Distributors, Inc. provides Compressed Gas Cylinder/Tank Exchanges for Acetylene, Oxygen and Nitrogen. Filled tanks are delivered and exchanged for your empty tank at time of delivery. If your empty tank is not available at time of delivery, you will be charged for an outright tank purchase and compressed gas. Upon receipt of your empty tank, you will be given a full credit for the outright tank purchase.

Special Orders:

Stelco Distributors, Inc. is happy to order any non-stocked Special Order merchandise upon customer request. Special Ordered merchandise may be subject to manufacturers’ minimum order levels and pricing. Special Order items may not be returnable and may be subject to a restocking charge.